Canadia Bank
2 open jobs
Senior Command Center Officer
- Phnom Penh
Published: 11 Nov 2026Apply by: 1 Dec 2026Head Office, Phnom Penh
Job overview
Senior Officer, Command Center supports guiding the team to ensure the smooth operation and swift resolution of IT-related incidents. As Senior Officer, Command Center will be responsible for monitoring, maintaining optimal IT services delivery, and minimizing downtime; identifying and diagnosing issues; and taking necessary actions to restore functionality or escalate problems.
Responsibilities
- Escalate incidents to appropriate technical teams for advanced troubleshooting and resolution.
- Manage and prioritize the workload of the command center team.
- Track report on key performance indicators (KPIs) for the command center.
- Collaborate with other IT teams to ensure seamless communication and incident resolution.
- Stay up to date on the latest IT technologies and best practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of experience in IT operations or service desk management.
- Good communication, problem-solving, interpersonal skills, and working effectively under pressure in a fast-paced environment.
- Experience in IT ticketing system incident management tools (a plus).
Source
This vacancy was first published by Canadia Bank. Their original post is the official version.
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